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How waja888 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open and use your waja888 account, how that data is stored, who can access it, and what rights you hold over it.

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayYour right to access and correct dataCookie and tracking controlsSecure data retention practices

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What Data We Collect and Why We Hold It

waja888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, contact number and the account wallet details you connect — including records of transactions made through Touch 'n Go eWallet, Boost, and GrabPay. This lets us process deposits and withdrawals, verify your identity, and keep your account

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history accurate. We also gather device and session data automatically: your browser type, IP address and the pages you visit within the platform. That technical layer helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third
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parties for marketing. Data shared with payment processors — for example, when a DuitNow transfer or FPX online banking transaction is initiated — is limited strictly to what those processors need to complete the transaction. Players in Melaka and across Malaysia access the same data-handling standards.
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Retention periods depend on regulatory requirements in the jurisdiction where the account is held; data we no longer need for legal or operational reasons is deleted on a rolling schedule. For any questions about what we hold, reach out through live chat or our support email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete information we no longer need to keep, our support team handles all privacy-related requests directly. Contact us through live chat on the platform, or send a written request to our support email. We aim to acknowledge every request promptly and resolve it within the timeframe required by applicable local law.

Team online

Live Chat

Start a live chat session from any page on waja888. Our support team can confirm what account data we hold and log your request on the spot.

Support Email

Send a written data request to our support email address. Include your registered account name so we can locate your records without delay.

Account Settings

Some data — such as your contact number and linked e-wallet details for Touch 'n Go eWallet or Boost — can be reviewed and updated directly inside your account settings page.

DATA HANDLING STANDARDS

Security, Cookies, Retention and Your Account Rights

Our approach to data security is built around concrete controls, not just policy language. Every account session is protected by SSL encryption in transit. Account logins require OTP verification to prevent unauthorised access. Here is how each key area works in practice.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your language and payment choices. You can adjust cookie settings through your browser at any time without losing your account access.

Account Security

Every login triggers an OTP check sent to your registered number. Unusual device changes — such as a new mobile logging in — prompt an additional verification step before account access is granted.

Data Retention

We keep transaction records — including Touch 'n Go eWallet, GrabPay and FPX logs — for as long as required under applicable law. Once that period ends, data is deleted from our systems on a scheduled basis.

Your Right to Correct or Remove Data

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion of data we no longer have a legal reason to retain. All requests are handled through live chat or support email.

Common Questions About Your Privacy on waja888

Real questions from account holders about data, cookies, payment records and how to exercise your rights under this policy.

We collect your name, email, contact number and identity verification documents. When you transact via Touch 'n Go eWallet, Boost or GrabPay, the transaction reference and amount are also recorded against your account.

We share data only with payment processors — such as those handling DuitNow or FPX transfers — strictly to complete your transaction. We do not sell or pass your personal data to marketers or unrelated third parties.

Contact our support team via live chat or support email with your registered account name. We will confirm the request and provide the relevant data within the timeframe required by local law.

Yes. Where we have no remaining legal or regulatory obligation to retain your data, we will delete it on request. Some transaction records must be kept for a set period under applicable law before deletion is possible.

We use session and preference cookies to maintain your login state and remember settings like your preferred payment method. You can disable or clear cookies through your browser settings; this will not permanently remove your account data.

Payment data passed to GrabPay, Boost or any other processor travels over SSL-encrypted connections. We store only the transaction reference and amount — not your full wallet credentials or PIN — on our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Blackjack Infowaja888 Glossary

How waja888 Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Support Email

Account Settings

Security, Cookies, Retention and Your Account Rights

Cookie Controls

Account Security

Data Retention

Your Right to Correct or Remove Data

Common Questions About Your Privacy on waja888

01 What personal data does waja888 collect when I open an account?

02 Does waja888 share my data with third parties?

03 How do I request a copy of the data waja888 holds about me?

04 Can I ask waja888 to delete my personal data?

05 How does waja888 use cookies and can I turn them off?

06 How is my payment data protected when I use GrabPay or Boost?

Privacy Policy

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